"Was the violence gratuitous and overly graphic? That depends what you’re measuring it against. Compared to the Berenstain Bears or the Hardy Boys, yes, it was way over the top. Compared to Ehud’s exploits in Judges, not so much." Very well said.
I absolutely hate it when companies hide behind policies and the "if we do it for you …" defense. Policies exist to protect the airline from unpredictable loss, but they can be broken on a case by case basis. Give the guy his $197 back and get back to important business.
